Pricing and Terms and Conditions
We don’t charge a call-out on top of our services. We always give the price of work over the phone. However, if our engineer arrives on-site and you change your mind we will charge £30 for the cost of fuel and time wasted. We operate a transparent pricing structure and there should never be the need to cancel our services on arrival. Our reviews speak volumes!
Rodding and plunging
Costs from £75 plus vat
The rodding and plunging service is typically carried out in situations such as/ but not limited to:
- Blocked manholes
- Blocked Toilets
- Blocked Soil stacks
- Blocked Sinks
- Blocked Gullies
The maximum time on-site for this level of service will be 1 hour
Rodding and Plunging are not considered to be the most effective method for unblocking stubborn blockage but is most suitable for localised and soft blockages.
High-Pressure Water Drain Jetting and Electrical Mechanical Equipment
From £150 plus vat
High-pressure water drain jetting and electrical-mechanical equipment is typically used in the following situations but is not limited to:
- Blocked manholes
- Blocked toilets
- Blocked Soil stacks
- Blocked Sink Pipes
- Blocked Gullies
- Root/ Concrete removal
- Fat/ Grease/ Scale removal
- Baby wipes/ Sanitary towels in drains
- Rubble and Debris removal in drains
- Displaced drain
High-pressure water drain jetting and electrical mechanical services are considered to be the most effective methods of attempting to unblock drains, but does not come with any form of guarantee to clear a blockage.
The maximum time on-site for this level of service will be 1 hour and 30 minutes. Should the blockage not be removed within this time frame then further recommendations will be provided to resolve the issue.
Charges Information Drain Unblocking Services
The above 2 levels of drain unblocking services mentioned above are attempts to clear through a blockage within a drain pipe. It must be noted that blockages cannot always be removed due to a number of different factors such as a collapsed drain. However The Drain Unblocking Company Limited do charge the full value of the level of service provided whether the blockage is removed or not.
From time to time our standard operating changes may increase in some situations such as late working hours, weekend days, bank holidays, high level of service demand etc. Should any of our prices increase, all consumers will be informed over the telephone before placing a booking.
Drain Unblocking Guarantee, Terms and Conditions (Applicable to High-Pressure Water Drain Jetting Only)
12 months guarantee will only apply to drains that do not have any signs of neglect such as wipes, fat and grease or damage due to DIY repair/3rd party repair.
Commercial properties which discharge of large quantities of fats, oils and grease will not receive this guarantee. Due to the nature of these organisations, we recommend these properties to have a maintenance programme in place with grease control measures.
Drain Repairs 12 Month Guarantee, Terms and Conditions
12 Month Guarantee applies to the drains we replace only.
The guarantee does not include reinstatement of the ground and the surface finish, we will always endeavour to complete the finish to the best of our ability however we recommend that you contact a patio/driveway specialist if you would like the surface restored to your liking.
We take no responsibility for any damage that can occur after reinstatement, including but not limited to, Ground movement, subsidence, water damage etc.
We recommend you contact a specialist in the field of patio/driveways/block paving after reinstatement by ourselves to check correct gradients
We carry out all work as safely as possible, however, accidents can happen such as striking GAS/WATER/ELECTRICITY Lines, In the event of this happening The Drain Unblocking Company Will not take any responsibility for the cost of repair as this has occurred during the attempt to remedy your drains.
The Provider does not provide liability insurance for the protection of individuals, groups, organisations, businesses, spectators, or others who may participate in the activity. In consideration for your participation in said activity, the individual, group, organization, business, spectator, or other, does hereby release and forever discharge the provider and its officers, board, and employees, jointly and severally from any and all actions, causes of actions, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by participating in the activity. This release extends and applies to, and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damage, loss and liability and the consequences thereof, as well as those now disclosed and known to exist. Releases shall not extend to claims, demands, injuries, or damages which are known or unsuspected to exist at this time, to the person executing such release, are hereby waived. I hereby agree on behalf of my heirs, executors, administrators, and assigns, to the indemnify the provider and its officers, boards and employees, joint and severally from any and all actions, causes of actions, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by participating in the activity. It is further understood and agreed that said participation in the activity is not to be construed as an admission of any liability and acceptance of assumption of responsibility by the provider, its officers, board, end employees, jointly and severally, for all damages and expenses for which the provider, its officers, board and employees, become liable as a result of any alleged act of the parade participant.
Quotations for remedial works
All works to be carried out are subject to change in the specification as the objective of the quotation provided is to repair the drain and is not the method of how the drain is repaired. However, we will endeavour to solve the problem identified without any change in specification. Any additional issues found that have not been included in the works quoted for will incur an extra cost.
When a deposit payment is taken by card payment over the telephone the card details will be held securely and used to clear down the balance immediately on the completion of the contract of works. A confirmation email receipt for the card payment will be emailed on from our card payment facility immediately when clearing down card payments.
All invoices except pre-approved companies are on immediate terms (POR), this means it must be paid immediately after work has been completed, a business must apply to have this extended while booking in with the operator.
Late Payment Fees
We will exercise our statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery
costs under the Late Payment legislation if we are not paid according to our agreed credit terms. Please note we reserve the right to
cancel any guarantees if payments are late or unpaid
The Drain Unblocking Company holds no liability for insurance company decisions. We will provide as much information as possible to assist you with a claim.
We offer the following for claims.
• Look see surveys, To find faults within the system. This will not come with site plans or video footage, This does include still images of the camera screen. (ONLY APPLIES IF PRIOR REQUESTED)
• External still images for further proof.
• A Written report detailing work carried
• Other information may be provided but must be requested before work is carried out.